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Vital Supply SA

Legal

Terms & Conditions

Last updated: June 2026

These Terms & Conditions ("Terms") govern your use of the Vital Supply SA website, client portal, and ordering services, and any purchase you make with us. By creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms.

We are Vital Supply Co. Pty Ltd (ABN 46 698 971 345), trading as Vital Supply SA ("we", "us", "our"). You can contact us at:

1. Who can order

Vital Supply SA is a business-to-business (B2B) wholesale supplier of hospitality and commercial supplies. Our products and pricing are intended for businesses, not individual consumers. By registering an account, you confirm that you are ordering on behalf of a business and that the details you provide (including ABN, where applicable) are accurate and current.

2. Accounts and the client portal

To place orders, you'll need an account on our client portal. You're responsible for keeping your login details secure and for all activity that occurs under your account. Let us know immediately if you suspect unauthorised use of your account.

You agree to keep your account information — including contact details, delivery address, and billing details — accurate and up to date.

3. Products and pricing

We make every effort to display accurate product descriptions, images, and pricing. However:

  • Prices are shown in Australian dollars and are inclusive of GST unless stated otherwise.
  • Prices and product availability may change without notice, including between when you view a product and when you place your order.
  • Products are subject to availability. If an item you've ordered is out of stock, we'll contact you to arrange a substitute, backorder, or refund for that item.

4. Orders and standing orders

When you place an order through the client portal, you're making an offer to purchase, which we may accept or decline at our discretion (for example, if there's a pricing error or stock issue).

Our portal supports standing orders — recurring orders set up to a schedule you choose. You can manage, pause, or cancel standing orders at any time through your account. We'll process each scheduled order as if you'd placed it manually, so please review your standing order details regularly to make sure they're still accurate.

You'll receive email updates as your order moves through its lifecycle — placed, processing, shipped, and delivered.

5. Payment

We accept payment by credit/debit card via Stripe, our secure payment processor, and we may also offer approved trade accounts with invoiced payment terms. By placing an order, you authorise us to charge your nominated payment method for the order total. All payments are processed securely — we do not store your full card details.

For invoiced/trade accounts, payment is due within the terms specified on your invoice. We reserve the right to suspend account access for overdue accounts.

6. Delivery

We aim to deliver orders within the timeframes communicated at checkout or in your order confirmation, but these are estimates, not guarantees. Delivery times may be affected by stock availability, your location, or circumstances outside our control. Risk in the goods passes to you on delivery to the address you've provided.

7. Returns, faulty goods, and cancellations

If goods arrive damaged, faulty, or different from what you ordered, contact us within a reasonable time of delivery at info@vitalsupplysa.com.au and we'll arrange a replacement, credit, or refund. Beyond your rights under the Australian Consumer Law (to the extent it applies to your business), we don't accept returns for change-of-mind on bulk or made-to-order items.

You can cancel an order before it has been processed for shipping by contacting us directly. Once an order has shipped, it can't be cancelled, but our returns process above will apply if there's a problem with the goods.

8. Intellectual property

All content on our website and client portal — including text, branding, logos, and product images — belongs to Vital Supply SA or our licensors and is protected by Australian copyright and trademark law. You may not copy, reproduce, or use our content for any commercial purpose without our written permission.

9. Acceptable use

When using our website or portal, you agree not to:

  • Use the services for any unlawful purpose
  • Attempt to gain unauthorised access to other accounts or our systems
  • Interfere with the operation or security of the website or portal
  • Use automated tools (bots, scrapers) to access or extract data from our services without permission

10. Liability

To the extent permitted by law, Vital Supply SA's liability for any claim arising from your use of our services is limited to the value of the order giving rise to the claim. We're not liable for indirect or consequential losses, including loss of profits or business interruption, except where such liability cannot be excluded under the Australian Consumer Law.

11. Privacy

Our collection and handling of your personal information is governed by our Privacy Policy, which forms part of these Terms.

12. Governing law

These Terms are governed by the laws of South Australia, and you agree to submit to the exclusive jurisdiction of the courts of South Australia for any dispute arising from these Terms or your use of our services.

13. Changes to these Terms

We may update these Terms from time to time to reflect changes to our services or legal obligations. Continued use of our website or portal after changes are posted means you accept the updated Terms.

14. Contact us

Vital Supply Co. Pty Ltd (trading as Vital Supply SA)

Last updated: June 2026