Vital Supply Co. Pty Ltd (ABN 46 698 971 345), trading as Vital Supply SA ("we", "us", "our"), respects your privacy and is committed to protecting the personal information of everyone who deals with us — whether you're browsing our site, placing an order, or managing an account through our client portal.
This policy explains what information we collect, why we collect it, how we use and protect it, and the rights you have over it. It's written to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
If you have any questions about this policy, contact us at info@vitalsupplysa.com.au or +61 452 038 885.
1. Information we collect
We collect information you give us directly and information generated through your use of our services.
Information you provide:
- Contact details — name, business name, ABN, email, phone number, delivery and billing address
- Account login details for our client portal
- Order details — products ordered, quantities, standing order preferences, special delivery instructions
- Payment details — handled directly by Stripe, our payment processor; we never see or store your full card number
- Any correspondence you send us, including support requests or feedback
Information collected automatically:
- Basic technical information when you visit our website or use the client portal, such as your IP address, browser type, device type, and pages viewed
- Order and account activity within the portal (e.g. login times, items viewed, orders placed)
We don't collect sensitive information (such as health or financial background data) unless you choose to provide it as part of an enquiry, and we don't knowingly collect personal information from anyone under 18.
2. How we use your information
We use your information to:
- Create and manage your account and client portal access
- Process and fulfil your orders, including standing/recurring orders
- Process payments securely through Stripe
- Send order confirmations and status updates (placed, processing, shipped, delivered) by email
- Issue invoices and manage your account history
- Respond to enquiries, quotes, and support requests
- Improve our website, portal, and product range
- Meet our legal and regulatory obligations (e.g. tax and business records)
We don't use your information for unrelated marketing without your consent, and we don't sell your personal information to anyone.
3. Who we share your information with
We only share your information where it's necessary to run our business and deliver our services:
- Stripe — to process payments securely. Stripe handles and stores your payment details under its own privacy and security standards; we don't retain your card details.
- Resend — our email delivery provider, used to send order confirmations, status updates, and account notifications.
- Supabase — our database and hosting provider, used to securely store your account and order information.
- Delivery and logistics partners — to get your order to you, we share the delivery details necessary for that purpose only.
- Government and regulatory bodies — where required by law (e.g. tax reporting).
We don't share your information with third parties for their own marketing purposes.
4. How long we keep your information
We keep your information for as long as you have an active account with us, and afterwards for as long as needed to meet our legal, accounting, and tax obligations (generally seven years for business records under Australian tax law). When information is no longer needed, we securely delete or de-identify it.
5. How we protect your information
We use industry-standard security measures to protect your information, including encrypted data storage, role-based access controls, and secure payment processing through Stripe. While we take reasonable steps to keep your information safe, no online system can be guaranteed completely secure, and we encourage you to keep your account login details confidential.
6. Your rights
Under the Australian Privacy Principles, you have the right to:
- Ask what personal information we hold about you
- Request corrections to inaccurate or outdated information
- Ask us to delete your information, subject to our legal record-keeping obligations
- Opt out of non-essential marketing communications at any time
To exercise any of these rights, contact us at info@vitalsupplysa.com.au. We'll respond within a reasonable timeframe.
If you believe we have mishandled your personal information and we haven't resolved your concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
7. Cookies
Our website and client portal use cookies and similar technologies to keep you logged in, remember your preferences, and understand how our site is used. You can control cookies through your browser settings, though disabling them may affect some portal functionality.
8. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the effective date shown below.
9. Contact us
Vital Supply Co. Pty Ltd (trading as Vital Supply SA)
ABN: 46 698 971 345
Address: 2-3 Greenhill Road, Wayville SA 5034
Phone: +61 452 038 885
Email: info@vitalsupplysa.com.au
Website: vitalsupplysa.com.au
Last updated: June 2026